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Our Long-Term Commitment to Your
PeopleSoft and J.D. Edwards Products
On January 18th, 2005, Oracle announced its
long-term commitment to the continued and consistent support of
PeopleSoft and J.D. Edwards products. The new long-term product
development and product support roadmaps exceed or maintain
PeopleSoft's previously published policies. Following are the
specific features of Oracle's PeopleSoft and J.D. Edwards
support.
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Oracle is offering full
support of PeopleSoft Enterprise, JD Edwards EnterpriseOne,
and JD Edwards World product lines through at least 2013.
Oracle intends to protect and
increase the value of your PeopleSoft investments. The
combined companies plan to continue to enhance and support
PeopleSoft and J. D. Edwards major product lines until at
least 2013. This is full product support that includes:
patches and fixes, upgrade scripts, tax and regulatory
updates, and technical support.As
in the past, this does not mean that all currently supported
releases will be supported through 2013; you will continue
to need to do minor upgrades to stay current. Read on for
additional information and please note that over the next
few months, we will continue to provide more detailed
information and guidance on the product development and
support roadmap. |
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Oracle's Product Development
Roadmap.
We have planned releases for:
PeopleSoft Enterprise version 8.9 in 2005.
PeopleSoft Enterprise version 9.0 in 2006.
JD Edwards EnterpriseOne version 8.11 in 2005.
JD Edwards EnterpiseOne 8.12 in 2006.
JD Edwards World ongoing enhancements every 12 to 15 months.
Note that the development, release, and
timing of any features or functionality described for
Oracle's products remains at the sole discretion of Oracle. |
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Oracle is extending JD
Edwards EnterpriseOne Xe and 8.0 support to February 28,
2007.
JD Edwards EnterpriseOne Xe and 8.0
products will continue to receive the same support received
today through February 28, 2007. This extended support will
include full support according to the previously published
PeopleSoft Support Policy.
Extended support includes new patches and fixes, upgrade
scripts, and tax and regulatory updates through February 28,
2007. For the JD Edwards EnterpriseOne 8.0 release, new
patches and fixes will be supported through February 28,
2007, upgrade scripts will be supported through June 11,
2007, and tax and regulatory updates through June 11, 2008.
If you have already received an invoice
for the purchase of Supplemental Support through the Xe
Upgrade Care or PeopleSoftNow programs, you will receive a
credit for the amount invoiced. |
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Oracle extends support for
HRMS 8 SP1.
To provide you with ample time to
plan and schedule your upgrade to current HRMS releases, we
have extended the HRMS 8 SP1 patches and fix support date to
March 31, 2006. Upgrade script support and tax updates will
be available through March 31, 2007. |
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Oracle extends support for
PeopleSoft Financial Management 8 Service Pack 1 and Supply
Chain Management 8 Service Pack 1
We're extending upgrade script
support by one year for these releases to ensure ample time
to upgrade to the PeopleSoft Enterprise 8.9 releases. Your
new support dates are:Patches and
Fixes support retires December 15, 2004.
Upgrade Script support extended to December 15, 2006.
Tax and Regulatory Updates support ends December 15, 2006.
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Oracle extends support for
PeopleSoft Enterprise Human Capital Management 8.3 and 8.3
Service Pack 1
We've extending patches and fixes
support for PeopleSoft HCM 8.3 and 8.3 Service Pack 1 by
five months to ensure ample time to upgrade t the PeopleSoft
Enterprise 8.9 releases. Your new support dates are:
Patches and fixes support extended to March 31, 2006.
Upgrade Script support retires November 2, 2006.
Tax and Regulatory Updates support ends November 2, 2007. |
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Oracle is otherwise adopting
PeopleSoft's release retirement policies as previously
published.
PeopleSoft Enterprise, JD Edwards
EnterpriseOne and JD Edwards World releases will continue to
be supported according to the previously published
PeopleSoft support policies. Additionally, PeopleSoft
Enterprise and JD Edwards EnterpriseOne, and JD Edwards
World point releases will continue to retire according to
the previously published release retirement roadmaps.
Releases that have already retired will remain retired.
Please go to
PeopleSoft Customer Connection (English only) to view
details related to your specific environment (Note: Customer
I.D. required). |
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Oracle will continue to
maintain currently supported hardware platforms, databases,
and operating systems.
We will work with other vendors,
including IBM and Microsoft, to provide the support our
customers need. For example, we will work with IBM for the
iSeries platform to support JD Edwards EnterpriseOne and JD
Edwards World products running on that hardware. Ongoing
releases of our applications will contain support for
hardware, database, and operating system vendors that are
supported today. Review system support details on
PeopleSoft Customer Connection (English Only). |
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Oracle has retained the same
interfaces, same people, and same systems and infrastructure
that you relied on from PeopleSoft.
Oracle intends to deliver on the
promise of the same or better support. You will continue to
receive direct access to PeopleSoft and J.D. Edwards experts
and the uninterrupted support that your business requires.
We are dedicating significant resources to ensure that you
experience minimal disruption during the integration and
transition process. With retention of over 90% of
PeopleSoft's support and development employees and given the
continuity, availability, and scale of resources, we are the
smart and cost-effective choice for customers running
PeopleSoft and J.D. Edwards software.
The same people who supported PeopleSoft and J.D. Edwards
applications continue to do so today. You should continue to
use the same support channels you have been using, whether
it is online, phone support, or through your customer
account team. Support phone numbers and website links remain
the same.
Learn about the
exclusive advantages of Oracle's PeopleSoft and J.D. Edwards
support.
Learn about the
technical risks of third-party support. |
This document is for informational purposes
only and cannot be incorporated into a contract. |
